Refund Policy 

At Aura Caps, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below to understand your rights and the steps to request a refund or return.

1. Eligibility for Refunds

We accept refunds and returns under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival.
  • The item is in unused and original condition, with tags and packaging intact.
  • The refund request is made within [Insert Timeframe, e.g., 14 or 30 days] of receiving your order.

Note: Personalized or customized items are non-refundable unless they arrive damaged or defective.

2. Non-Refundable Items

We do not offer refunds for:

  • Custom-designed or personalized products.
  • Items not in their original condition (e.g., used, worn, or missing parts).
  • Refund requests made after the eligibility period.

3. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Email us at capsaurea@gmail.com or call 0707149652 with your order number and a description of the issue.
  2. Provide Evidence: If the item is damaged or defective, please include clear photos as proof.
  3. Approval: Once your refund request is reviewed and approved, we will inform you of the next steps, including where to send the item for return (if applicable).
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Method

Once your returned item is received and inspected, we will process your refund:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider but typically take 5–10 business days.
  • If you used a discount or coupon, the refund will reflect the amount paid after the discount.

5. Exchanges

We offer exchanges for defective or incorrect items. If you need an exchange, please follow the same process as outlined above and specify that you would prefer an exchange instead of a refund.

6. Cancellations

Orders can be canceled before they are shipped by contacting us at capsaurea@gmail.com or 0707149652. If the order has already been shipped, it cannot be canceled, but you may return it after receiving it (subject to the terms above).

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or payment provider, as processing times may vary.
  2. If you’ve done this and still haven’t received your refund, contact us at capsaurea@gmail.com for assistance.

8. Contact Us

For questions about our refund policy or to initiate a return or refund, please contact us:

We’re committed to resolving any issues and ensuring a positive shopping experience with Aura Caps.