Shipping Policy 

At Aura Caps, we strive to deliver your orders efficiently and securely. This Shipping Policy outlines our shipping methods, costs, and timeframes, so you know what to expect when you shop with us.

1. Shipping Locations

We currently ship to the following regions:

  • Domestic: [Insert specific countries or regions if applicable].
  • International: Worldwide shipping is available; however, delivery times and fees may vary depending on the destination.

2. Shipping Carriers

We partner with reliable third-party shipping carriers to ensure your order is delivered safely and on time. Once your order is shipped, you will receive a tracking number via email for easy monitoring.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Destination of the order.
  • Total weight and size of the items.
  • Selected shipping method.

Note: Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Processing Times

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Custom or personalized orders may require additional processing time (typically 5–10 business days) to ensure the highest quality.

5. Estimated Delivery Times

Delivery times vary based on the shipping destination and method chosen:

  • Domestic Shipping: [Insert timeframe, e.g., 9–13 business days].
  • International Shipping: [Insert timeframe, e.g., 13–25 business days].

Note: These timeframes are estimates and do not account for delays caused by the carrier, customs clearance, or other unforeseen circumstances.

6. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive this email, please contact us at capsaurea@gmail.com or 0707149652.

7. Shipping Issues

While we work with trusted carriers, unforeseen issues may arise:

  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take clear photos of the damage and contact us within 48 hours of receipt.

8. Customs and Import Taxes

For international orders, customs duties, taxes, or import fees may be applied by your country. These fees are not included in our prices and must be paid by the customer. Aura Caps is not responsible for delays caused by customs processing.

9. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Aura Caps is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Returns Due to Delivery Failure

If a package is returned to us due to delivery failure (e.g., incorrect address, unclaimed package), the customer will be responsible for additional shipping costs to resend the package.

11. Contact Us

If you have any questions or concerns regarding your order’s shipping, feel free to contact us:

Thank you for shopping with Aura Caps. We are committed to delivering your orders with care and efficiency.